High-Rise Communities and Neighbourhoods
Reminder: Rent freeze ends for Rent-To-Geared tenants who had an income increase
In 2020, the Government of Ontario passed legislation to freeze rents at 2020 levels. This meant that rents would not increase in 2021 for most rented units covered under the Residential Tenancies Act.
Effective December 31, 2021, the provincial rent freeze will end. Based on changes in income, some tenants may have had a rent increase that was deferred to 2022. This increase will take effect in the payment due on Saturday, January 1, 2022.
Applicable Toronto Community Housing (TCHC) tenants will have been told in their Notice of Decision (received in 2021 before a tenancy anniversary date) about a new rent increase but it would not take effect until January 1, 2022. For more information please read this news release.
Transfer for developments to direct management
Starting in January 2022, Toronto Community Housing Corporation (TCHC) will begin transitioning to direct management of a total of 33 developments currently managed either by Del Management Solutions or Greenwin in east and central Toronto. Upon transition, all services currently delivered by Del or Greenwin at these developments will be delivered by TCHC. Prior to the transition, households will be sent an information package with details about the new site staff at their building and where and how they can access services. Check out these FAQs on the transfer.
Toronto Seniors Housing Corporation’s Website is Now Live!
TSHC’s new site is dedicated to progress updates about the ongoing administrative work taking place between June 2021 and June 2022. If you require this information about the transition translated for you, please do not hesitate to contact us at info@torontoseniorshousing.ca or call 416-729-500.
My Access to HousingTO
The City has launched MyAcesstoHousingTO, a new online application portal for Rent-Geared-to-Income (RGI) housing, also known as subsidized housing. MyAccesstoHousingTO provides a convenient and secure way for applicants to apply for and manage their RGI applications. Applicants can submit all required documentation, update and view the status of their application and receive notifications from a smartphone, tablet, or computer. More information about MyAccesstoHousingTO, RGI housing, and ways to get help can be found at www.toronto.ca/accesstohousing.
Multi-Language 311 Poster: Please find this 311 poster in different languages which provides information on what services 311 can assist you with.
Rent Safe TO for Tenants
Apartment Building Standards is a bylaw enforcement program that ensures apartment building owners comply with building maintenance standards. The program applies to apartment buildings with three or more storeys and 10 or more units.
Residents need to contact their landlord first and submit service requests for issues such as pests, low or no heat, plumbing problems, leaky ceilings, or problems in the common areas of the building.
Landlords need to respond to urgent service requests, such as no heat or water, within 24 hours. Non-urgent service requests need to be responded to within seven days. If you get no action from your landlord and problems persist, you can contact 311 for the RentSafeTO team. For more information please see the RentSafeTO for Tenants webpage and this brochure.
FRAUD WARNING:
Tenants: If you get a call from a “volunteer” offering to deliver groceries who then asks for your banking or credit card information, hang up. It’s a scam. If you have been the victim of fraud, report it to Toronto Police Services at 416-808-2222.
Tenant Rights and Responsibilities Support Resources
Below are resources that may help with finding out about Tenant Rights:
- City-funded Housing Help Centres to help with avoiding evictions and keeping housing here.
- City-funded Financial Supports (including RentBank, one-time interest-free loan to help with making rent) here.
- FMTA Tenant Hotline (advice, referrals, general questions): 416-921-9494
FMTA Guide to Tenants' Rights (available in 12 languages) here.
Email Rees for help with writing letters/Civic Engagement: rees@torontotenants.org
Email Joe Ita for Tenant School registration/waiting list: joeita@torontotenants.org
Get on the list – Report it!
If you have an issue with your TCHC unit or building it must be reported to the Client Care Centre at 416-981-5500 right away. (You may send an email to help@torontohousing.ca if it's not an emergency) When repairs are needed, especially to your unit please make sure you get an EasyTrac number from the call representative. *** It's very important to remember to not finish the call unless you have your EasyTrac number***
Get on the list! See the maintenance and repair site here.
Then track it on EasyTrac: see more information.
Toronto Community Housing Corporation (TCHC)
Concerned constituents may call the TCHC's Community Safety Unit at 416-921-2323 to report noise disturbances, loitering, trespassing, or other safety-related issues. This will ensure an appropriate response is made promptly.
Mornelle All-Stars & Second Chance Programs
Mornelle EarlyON Child and Family Centre
Welcome T.O. Winter
I encourage everyone to review the City’s Winter Services which is available online here. Track real-time locations of plows, sidewalk plows and salt trucks and identify which roads have been serviced by winter snow clearing vehicles and crews using the City’s PlowTO Map. Remember contacting 311 is the most efficient way to ensure the City is aware of any snow clearing issues and can have crews out as soon as resources are available. More information about the City’s snow clearing plan is available at toronto.ca/snow.
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